Frequently Asked Questions

Most business loans up to ₹15,00,000 are available without collateral, based on your business vintage, turnover, and repayment history. Loans above this threshold may require security. Your loan advisor will confirm which applies to your application during the eligibility check.

You will need:

• Business registration proof (GST registration, Shop Act license, Udyam certificate).
• GST returns (GSTR-3B / GSTR-1).
• KYC documents of the owner, partners, or directors.
• Bank statements for the last 6–12 months (up to 24 months for full cash-flow assessment).
• ITR / financial statements where applicable.

Note: Applicants with an existing Rajouri relationship may be processed faster on cash-flow underwriting alone.

For Loan Against Property, approval and disbursal typically takes 3–15 days from complete document submission, technical property valuation, and legal title search. Gold Loans are appraised and disbursed same-day. Business loan decisions are typically communicated within rapid branch turnaround times.

Late payment charges apply as transparently disclosed in your sanction letter and loan agreement. We contact you directly before any formal escalation, and our recovery process follows RBI’s Fair Practices Code — no coercive contact or recovery methods are used at any stage.

For Loan Against Property, a foreclosure / prepayment charge of 2% of the amount prepaid or foreclosed applies. Foreclosure statements are provided free of charge once per quarter upon written request.

We are not required to disclose the specific reason for rejection, in line with standard lending practice. You are welcome to reapply once your financial circumstances change — for instance, after building a longer bank statement history or reducing existing debt obligations.

Yes, 100%. All pledged gold jewellery is stored under secure, insured bank-grade vault custody for the full tenure of your loan. Pledged gold is only liable to be auctioned in the event of default, strictly as per RBI guidelines and only after due notice has been served to the borrower.

You can use the ‘Lodge a Complaint’ option available on every page, or contact our Grievance Redressal Officer directly:

If your complaint is not resolved to your satisfaction within the stated 30-day timeline, you may escalate it to the Reserve Bank of India (RBI) Integrated Ombudsman Scheme.